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Privacy Policy

Effective Date: AUG 29, 2025

Cosmic Clawcade (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our arcade, use our machines, or interact with us online or in person.

1. Information We Collect

We may collect the following types of information:

  • Personal Information (if provided by you or a parent/guardian):

    • Name, email address, or phone number (e.g., for prize redemptions, rewards programs, or lost game card recovery).

    • Payment information if you make a purchase (handled securely through our payment processors; we do not store full credit card details).

    • Children’s Information: We may collect limited information from children, such as a first name or game card number, solely for the purpose of managing game cards, tracking rewards, or returning lost cards.

  • Non-Personal Information:

    • General usage data, such as the type of games played or arcade participation.

    • Website analytics (if you visit our site), including cookies or similar technologies to improve your experience.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Operating and improving our arcade and services.

  • Processing transactions and providing receipts.

  • Managing game cards and rewards programs.

  • Running promotions, giveaways, or loyalty programs.

  • Communicating with you about events, specials, or updates (if you opt-in).

  • Ensuring the security and proper functioning of our equipment and facilities.

3. Children's Privacy

Cosmic Clawcade is a family-friendly arcade. We may collect limited personal information from children (such as their first name and game card ID) only with parental or guardian knowledge for the following purposes:

  • To keep track of a child’s game card in case it is lost.

  • To provide access to rewards or prize programs linked to their card.

We do not use children’s personal information for marketing or sell it to third parties. If a parent or guardian wishes to review, update, or request deletion of their child’s information, they may contact us using the details below.

4. Sharing of Information

We do not sell or rent personal information. We may share information only in the following cases:

  • Service Providers: With trusted third-party vendors who help us operate (e.g., payment processors, rewards program systems).

  • Legal Requirements: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices

  • You may opt out of marketing emails or texts at any time by following the unsubscribe instructions provided.

  • Parents/guardians may request deletion of their child’s stored information at any time.

  • You may choose to disable cookies in your browser when visiting our website.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

 

Cosmic Clawcade
137 Spotsylvania Mall
Fredericksburg, VA
Email: info@cosmicclawcade.com

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